Refund Policy

Last updated: April 20, 2026

No Refunds

All payments made for NAPSPAN subscription plans are non-refundable. This applies to all plans (Starter, Pro, and Enterprise) and all billing cycles. This policy mirrors the configuration we use with our merchant of record, Paddle.com, which handles invoicing and chargeback processing.

Free Trial

NAPSPAN offers a 14-day free trial with no credit card required. The trial provides full API access across all endpoints, data types, and jurisdictions so you can evaluate the Service thoroughly before any charge. We encourage you to run your integration to completion during the trial.

Cancellation

You may cancel your subscription at any time through the Developer Portal or by contacting us at [email protected].

When you cancel:

• Your paid plan remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• After the billing period ends, your API keys stop authorizing requests (HTTP 403). Canceled accounts are not automatically downgraded to a free tier — the account is retained, but API access pauses until you subscribe again
• Your account, historical usage data, and previously created API keys are preserved. Resubscribing reactivates the same keys — no code changes required
• No pro-rata refund is issued for the remaining days in the billing period

Plan Changes

You can upgrade or downgrade your plan at any time:

• Upgrades take effect immediately. You are charged the new plan price, pro-rated for the remainder of the current billing period.
• Downgrades take effect at the start of the next billing period. You retain your current plan benefits until then.

Service Issues

If you experience significant service disruption or data quality issues, please contact us at [email protected]. While we do not offer monetary refunds, we may, at our sole discretion, offer service credits or plan extensions in cases of prolonged outages caused by our infrastructure.

Payment Processing

All payments are processed by Paddle.com, our merchant of record. Paddle handles billing, invoicing, taxes, and payment disputes. For billing-related inquiries, you may contact Paddle directly or reach out to us at [email protected].

Contact

For questions about this Refund Policy, contact us at [email protected].